Commercial and Logistics Management

This Commercial and Logistics Management course provides the knowledge and skills needed to work independently in business environments. Through practical, tailored training, learners acquire skills in customer service, commercial management and logistics processes.

Objective

• Train learners to work independently in business environments.

• Manage commercial processes.

• Serve customers professionally.

• Understand logistics operations.

• Handle basic financial concepts using standard business software applications.

Content

• Office automation – Microsoft Office.

• Marketing, commercial management, sales–logistics.

• Customer service and service quality.

• Banking products and finance.

• Logistics, warehousing and distribution.

Professional departures

• Sales Promoter.

• In-person or telephone customer service.

• Logistics assistant or technician.

• Warehouse technician.

• Administrative finance assistant.

• Accounting assistant.

• Billing, collections and payments administrator.